Last modified: 14 February, 2025
Delivery Timeframe
At OMX Digital Private Limited, we are committed to delivering high-quality WhatsApp chatbot websites in a timely manner. Once an order is confirmed and all required details are provided by the client, the website will be developed and handed over within 1 to 2 weeks.
Delivery Process
We offer the following delivery process:
- The chatbot website will be delivered digitally via a secure link, email, or direct server deployment.
- Clients will receive access credentials, documentation, and necessary integration support.
- A final review session will be scheduled to ensure a smooth handover.
Client Responsibilities
To ensure timely delivery, clients must:
- Provide all necessary details, including branding assets, business requirements, and any preferred integrations.
- Respond to queries and feedback promptly.
- Review and approve the final version before deployment.
Delays and Exceptions
While we strive to meet our standard timeline, delays may occur due to:
- Incomplete information or delayed client responses.
- Additional customization requests beyond the standard package.
- Unforeseen technical issues or server-related dependencies.
If a delay occurs, we will notify the client immediately with a revised timeline.
Post-Delivery Support
After handover, we provide:
- 7 days of free technical support for minor issues.
- Assistance with WhatsApp API integration (if applicable).
- Paid support plans for long-term maintenance and additional feature requests.
Refund & Cancellation
- Once work has started, cancellations are not eligible for a refund.
- If the project does not meet the agreed scope, a partial refund may be considered.
- Clients must raise concerns before the final handover for resolution.
Contact Information
If you have any questions about our shipping policy, please contact us at:
Email: support@omxdigital.in
Phone: +91 8170972754